As I and many others had this waiting for us
Greetings John,
In order for us to address your issue we need you to provide additional information.
Thank you for submitting a ticket regarding your compromised account. We deeply apologize for the inconvenience this has caused, and please know that we are taking steps to improve account security for all of our players.
We appreciate your patience and understanding, and would like to credit your account with NX. While we know that this won’t completely make up for your loss, we will continue to investigate account compromise issues. Please understand the process is often extremely slow and may not be thorough; thus, as a faster measure, we are offering you this NX as compensation for your account.
If you choose to accept this exchange, we will need some additional information from you in order to continue.
• Click the yellow "Please Provide Additional Information" button below. If you are not viewing this message in email, you will need to check your account’s registered email address in order to access this button. Please fill out this form with your information.
• From the Nexon support site, add a comment to this ticket by clicking the “Provide Additional Information” button once you have filled out the requested information.
Please do not post the answers to these questions or any other sensitive account information in this ticket.
Additional Security Tips
• Change your password regularly, and for added security make sure that you select a complex password that consists of letters, numbers and symbols.
• Set up Security Questions or verify your account with Facebook on the Account Settings page.
Thank you for your cooperation.
Sincerely,
GM Skylan
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
Ticket Information:
Ticket #: 19000-776514
Date Created: 08/16/2011 08:35 AM PDT